Enquiries and Reservations: Tel: +27 (0)12 368 0600 Check Availability and Book Online

Available positions at Kapama

You are here: Careers at Kapama > Available positions at Kapama

Reservation Consultant

REPORTS TO: Reservation Office Manager

Kapama Game Reserve (Pty) Ltd is looking for a young and energetic reservations consultant to join our strong and efficient reservations team.

Knowledge and skills required

  • 2-5 years experience in a similar role within the hospitality and or call centre industry
  • Business administration experience
  • Pressure tolerance
  • Good judgement
  • Self-managed
  • Energy and drive
  • Result orientated
  • Innovative
  • Creativity
  • In-depth knowledge of business and customer needs
  • Able to work independently as well as within a group
  • Computer skills - Excel, PANstrat

Key areas of responsibilities

  • Having an in depth product knowledge (rates, activities, lodge operational procedures etc.)
  • Creating and achieving a desired service level to both customers and lodge operations
  • Maximising occupancies by filling empty room gaps through a balance between series and FIT clients
  • Preparation of booked guests to enhance their experience at Kapama
  • Accurately managing a booking from initial enquiry to booking confirmation and payment
  • Receive and give feedback on telephonic, electronic and written enquiries
  • Be professional and presentable at all times
  • Be courteous at all times, even if the client appears to be in the wrong. "The client is ALWAYS right"
  • Communicate regularly with clients with regard to the reservation
  • Do timeous follow-ups on all reservations
  • Ensure that deposits are paid according to terms
  • Assist with other properties or telephone if co-workers are not available or on leave
  • Telephone
    • Always be professional and courteous
    • Do availability checks and responsible for basic enquiries
    • Transfer calls to appropriate property reservationist if necessary. Take messages if not available and ensure that calls are returned as soon as possible
    • Incoming calls to be answered within 10 seconds
    • After hour calls recorded on PABX system to be returned before 09h00 daily
  • E-mails
    • All e-mails received before 16h00 to be replied on, on same day
    • Forward mail to property reservationist where necessary
    • Promptly replying to customers (mail response time, follow-ups, deposit confirmation, etc)

Additional requirements

  • Able to travel when required

Remuneration

  • Market related and negotiable according to experience.

To the top...

Head Ranger - Kapama Southern Camp

  1. P.D.P. (Professional Drivers Permit)
  2. First aid level 1/2/3
  3. F.G.A.S.A. level 2/3
  4. T.H.E.T.A. qualification
  5. D.E.A.T. registration
  6. S.A.S.S.E.T.A. certification
  7. Minimum of 4 years guiding experience in a big 5 game reserve
  8. Full trail guide qualification
  9. Advanced weapons-handling qualification
  10. Previous head ranger or assistant head ranger experience
  11. Strong management skills
  12. Team player.

To the top...

Sous Chef

Package

Salary negotiable, depending on experience
Accommodation - incl. water & electricity
All meals while on duty
Laundry
3 weeks on, 1 week off - work cycle
15 days annual leave

We are looking for a creative, positive sous chef, who has a passion for food & beverage, a keen eye for detail and a stickler for food safety.

Minimum requirements

  • Grade 12
  • Culinary school graduate
  • Work shifts
  • Drivers license
  • Good written & communication skills
  • Problem solving & organizational skills
  • Strong leader & self-motivated
  • Computer literate - MS Word, MS Excel, Outlook, Lotus Notes
  • Solid knowledge of food safety
  • First rate culinary skills
  • 3yrs experience in a similar position - lodge/hotel

Job requirements

  • An ability to stay calm and work under pressure. An ability to take direction
  • Commitment to quality service
  • Work in a TEAM environment
  • Managing the day-to-day kitchen operation, coordinate food production and ensure the highest level of food quality, taste and presentation
  • Food preparation to the highest level of food quality, taste and presentation
  • Ensuring your brigade has high culinary standards through coaching & discipline
  • Ensure all kitchen staff adhere to the company’s uniform, grooming & appearance standards
  • Control of food cost through training of kitchen staff on the proper methods of food preparation and handling
  • Kitchen purchasing
  • Receiving and inspection of all deliveries to ensure only the highest quality ingredients are accepted
  • Overseeing storage and ensuring FIFO procedures are practiced
  • Maintaining a safe and hygienic kitchen environment, including all store rooms
  • Managing the kitchen HACCP plans
  • Helping create new recipes and write menus
  • Daily checks for maintenance issues, reporting & follow-up
  • Manage the kitchen when the Executive Chef is away

Applications

To apply for this position, please send your CV and a covering letter to jobs@kapama.co.za or complete the form below. Certificates must be presented at the interview.

To the top...

Field Guides

Kapama Game Reserve is looking for qualified Field Guides. The position of Field Guide requires good verbal and written communication and a passion for the natural environment. The primary role of a Field Guide is to host guided tours either on foot or in vehicles for the guests of Kapama Private Game Reserve. Field Guides need to be professional and neat in personal appearance and image. Well developed people and communication skills are essential.

The required qualifications for this position are:

Junior Field Guide

  1. P.D.P. (Professional Driver Permit)
  2. First aid level 1
  3. F.G.A.S.A. level 1
  4. T.H.E.T.A. qualification
  5. D.E.A.T. registration
  6. S.A.S.S.E.T.A. certification
  7. Six months guiding experience in a big 5 game reserve

Field Guide

  1. P.D.P. (Professional Drivers Permit)
  2. First aid level 1/2
  3. F.G.A.S.A. level 2
  4. T.H.E.T.A. qualification
  5. D.E.A.T. registration
  6. S.A.S.S.E.T.A. certification
  7. One and a half years guiding experience in a big 5 game reserve
  8. Trail guide (theory and back up trails qualification)
  9. Advanced weapons-handling qualification

Senior Field Guide

  1. P.D.P. (Professional Drivers Permit)
  2. First aid level 1/2/3
  3. F.G.A.S.A. level 2/3
  4. T.H.E.T.A. qualification
  5. D.E.A.T. registration
  6. S.A.S.S.E.T.A. certification
  7. Two and a half years guiding experience in a big 5 game reserve
  8. Full trail guide qualification
  9. Advanced weapons-handling qualification

Applications

To apply for this position, please send your CV and a covering letter to jobs@kapama.co.za or complete the form below. Certificates must be presented at the interview.

To the top...

Application Form


Please upload in MS Word or Adobe PDF format.

Please upload in MS Word or Adobe PDF format.


  

Copyright 2007 - 2016 © Kapama. Website, CMS & SEO by Dumel based on graphic design & website design by Kimia. Made responsive for mobiles and tablets by Coza Web Design. Writing & copy editing by Keri Harvey